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Apr
8
2016

CRM Role Changes and Contact Information

SITSD has recently moved its Customer Relationship Managers to a new role within SITSD under the technical Bureau Chiefs. Effective April 4, 2016 the Customer Relations Managers (CRMs), now referred to as Business Analysts, will begin reporting directly to the technology service providers (SITSD Bureau Chiefs). The SITSD Bureau Chiefs will individually and collectively be taking a direct and formal role in communicating with our customers as they design and develop solutions that meet the needs of our customers. The Business Analysts will support that effort under the direction of...

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Views: 1515
Mar
1
2016

2016 State of Montana IT Strategic Plan

The State's Information Technology Strategic Plan serves as the voice of the Montana Information Technology Act (MITA), 2-17-523 MCA, and documents the strategies of the State Chief Information Officer (CIO). The plan is reviewed every two years to reflect new state IT goals and objectives. It provides a framework and guidance for the development of individual state agency IT plans. The new plan is now available. View it HERE.

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Views: 1238
Feb
11
2016

Adobe Enterprise Term Licensing Agreement

At the end of November, the Department of Administration entered into an enterprise agreement with Adobe® to allow State agencies unlimited access to Adobe's suite of desktop products. Adobe's Enterprise Term License Agreement (ETLA) is a three year term license agreement designed specifically for governments and large enterprises.  The ETLA forgoes a traditional software licensing model in favor of a model allowing unlimited installations with no annual license true-up. Under the ETLA, users are entitled to the most current versions of products, including maintenance...

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Views: 967
Feb
9
2016

Drop Dropbox! Take MT Drive out for a Spin

MT Drive is an added benefit of the State of Montana File Transfer Service. It provides a secure and convenient way to share and collaborate on files between state employees and the public. The service is free and simple to use. It is a functional on-premises private cloud based storage solution offering 20 GB of storage. You can get access to your files on the go or utilize it as a secure backup. Every state network user gets 20 GB of FREE storage and can create unlimited shareable folders!  How do I use MT Drive? Users must have an State Network User ID in...

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Views: 883
Jan
20
2016

Service Catalog Upgrades

SITSD debuted an enhancement to the Service Catalog January 4, 2016. The new and improved service catalog began a multi-phased rollout. The initial upgrade includes the transition to a shopping cart style format. The web address is also changing and it can now be found at sitsdcatalog.mt.gov. The new catalog offers the ability to get estimates on services and save the estimates to a PDF which can be attached to a service request when an order is submitted through the Service Desk by creating a case. Further enhancements are planned and will include the ability to order directly...

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Views: 756
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