Previously, Bottenfield was CIO for the state’s Revenue Department, and so he knew when he stepped into his statewide role that building and maintaining relationships between the state’s central IT office and partner agencies would be key.
“One of the things that I’ve done there is to really focus on business relationship management and communications,” Bottenfield says. “Those are the two cornerstones for me to make sure that I have those concepts embedded into our organization and that we’re reaching out to the agencies in that manner.”
To do that, Bottenfield says he has regular meetings with agency CIOs “on their turf.”
“I’m wearing out some shoes, but it’s totally worth it, because not only am I gaining a great insight on what their business needs are, but I’m able to come back and get that filtered down through my organization,” Bottenfield says.
Watch CIO Bottenfield's entire interview here: https://statescoop.com/video/montanas-cio-explains-his-service-first-mentality/