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CRM Role Changes and contact information

SITSD has recently moved its Customer Relationship Managers to a new role within SITSD under the technical Bureau Chiefs. Effective April 4, 2016 the Customer Relations Managers (CRMs), now referred to as Business Analysts, will begin reporting directly to the technology service providers (SITSD Bureau Chiefs). 

The SITSD Bureau Chiefs will individually and collectively be taking a direct and formal role in communicating with our customers as they design and develop solutions that meet the needs of our customers. The Business Analysts will support that effort under the direction of the Bureau Chiefs.  

The following are the roles and responsibilities of these positions:

•Maintain a high level knowledge of all SITSD enterprise services

•Maintain an in depth knowledge of the services for the bureau assigned

•Review and understand assigned bureau budget, projects, etc

•Work with agencies on bureau services as directed by the assigned Bureau Chief

•Provide service price quotes and other service related information to customers as directed by the Bureau Chief

•Maintain the Service Catalog items for the assigned bureau

•Assist with the ITPR process

•Coordinate multiple bureau requests and/or incidents as directed by the Bureau Chief

Other points of information involving this change:

•Periodic meetings will be held with customers on Thursday mornings to provide the opportunity for direct communication with SITSD Bureau Chiefs, business analysts and technical staff

•Pete Wiseman will be an available contact for SITSD customers if needed.  Ron and Lynne are also available to address any major projects or concerns

•Agencies are encouraged to  appoint one or more persons to be incident and service coordinators for communications with SITSD

•Agencies will submit requests for information, incidents, etc. via the Service Desk and the Service Desk will assign the case to the bureau for response

•Monthly budget/actual reports that are currently sent to the CRMs will be posted to the service portal with the invoices for viewing

•Requests, projects, or incidents that involve multiple bureaus will have one bureau taking the lead and the Business Analyst for that bureau will coordinate as directed by the Bureau Chief

Get the updated contact sheet HERE

Friday, April 8, 2016/Author: CXA042 STATE
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2016 State of Montana IT Strategic Plan

The State's Information Technology Strategic Plan serves as the voice of the Montana Information Technology Act (MITA), 2-17-523 MCA, and documents the strategies of the State Chief Information Officer (CIO). The plan is reviewed every two years to reflect new state IT goals and objectives. It provides a framework and guidance for the development of individual state agency IT plans. The new plan is now available. View it HERE.

Tuesday, March 1, 2016/Author: CXA042 STATE
Categories: Current SITSD News
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Adobe Enterprise Term Licensing Agreement

At the end of November, the Department of Administration entered into an enterprise agreement with Adobe® to allow State agencies unlimited access to Adobe's suite of desktop products. Adobe's Enterprise Term License Agreement (ETLA) is a three year term license agreement designed specifically for governments and large enterprises. 

The ETLA forgoes a traditional software licensing model in favor of a model allowing unlimited installations with no annual license true-up. Under the ETLA, users are entitled to the most current versions of products, including maintenance and support. While the enterprise agreement will allow unlimited installations, State Information Technology Services Division (SITSD) is encouraging all agencies to deploy licenses on an as-needed basis only.

The Adobe Enterprise Dashboard is an online portal where agencies can upload users and deploy licenses. Each agency will have their own tenant space within the Enterprise Dashboard and each respective space will be separated from the view of other agencies. 

Each agency's deployments are kept private.

The ETLA represents a major transition in deployment of and access to Adobe products. A Security Risk Assessment was required before onboarding of agencies to the Enterprise Dashboard could begin. The Risk Assessment was recently completed. IT reviewed security threats and vulnerabilities to determine levels of risk and recommended mitigation on system architecture and operational components. This assessment involved looking at access and identification types, deployment options, license migration, onboarding paths, and impact to end users, as well as potential vulnerabilities of users accessing and interacting with this system.

Additionally, federated access to Adobe products under the ETLA has been established to improve security controls and leverage Active Directory single sign-on to manage authentication of end users. When a user account is removed from Active Directory, they no longer have access to the Enterprise Dashboard.

Important Instructions for Agencies

Information Technology Administrators in any agency who wish to gain access to Adobe products under the ETLA must submit a service ticket to SITSD requesting access to the Adobe Enterprise Dashboard. In the request, a user must include what level of access they are requesting, what their role is in administering Adobe products in their agency and an email indicating approval from their supervisor for the access. Level of access within the Enterprise Dashboard is defined by two administrative roles: Product Administrators and Deployment Administrators.

Get a Fact Sheet here

Thursday, February 11, 2016/Author: CXA042 STATE
Categories: Current SITSD News
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Drop Dropbox! Take MT Drive out for a Spin

MT Drive is an added benefit of the State of Montana File Transfer Service. It provides a secure and convenient way to share and collaborate on files between state employees and the public.The service is free and simple to use. It is a functional on-premises private cloud based storage solution offering 20 GB of storage. You can get access to your files on the go or utilize it as a secure backup.

Every state network user gets 20 GB of FREE storage and can create unlimited shareable folders! 

How do I use MT Drive?

Users must have an State Network User ID in order to create shareable folders. Each State Network User ID is allowed 20 GB of storage in the shareable folders. 

Where can I find it?

Login to the State of Montana File Transfer Service and click the MT Drive tab.

https://transfer.mt.gov/Home/Login

How do I login?

To login, select the link that says "Login using ePass Montana", and then"Login with State Employee Account" and use your state network login credentials.

How does a public user set up an account?All a public user needs to do is go to http://transfer.mt.gov  

and select "Create an ePass Account" (unless they already have one) and then login and select the MT Drive tab.

How do I use the features and upload or share files?

Read all about it here!

https://transfer.mt.gov/Home/Instructions

What if I have questions?

Contact the SITSD Service Desk: servicedesk.mt.gov or 406.444.2000.

Tuesday, February 9, 2016/Author: CXA042 STATE
Categories: Current SITSD News
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Service Catalog upgrades

SITSD debuted an enhancement to the Service Catalog January 4, 2016. The new and improved service catalog began a multi-phased rollout. The initial upgrade includes the transition to a shopping cart style format. The web address is also changing and it can now be found at sitsdcatalog.mt.gov.

The new catalog offers the ability to get estimates on services and save the estimates to a PDF which can be attached to a service request when an order is submitted through the Service Desk by creating a case. Further enhancements are planned and will include the ability to order directly through the Catalog. More information will be coming when that upgrade is available.

The ease of use and the ability to save a wish list can help in budget planning for IT services! Check out the NEW and IMPROVED Service Catalog HERE!

Wednesday, January 20, 2016/Author: CXA042 STATE
Categories: Current SITSD News
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