About UsMission, Vision & Goals

Mission & Vision

Mission Statement

The mission of the State Information Technology Services Division is to provide secure, efficient, state-of-the-art IT that empowers citizens and those that serve them.

Vision

Our vision is to be the enabling force that promotes citizen well-being and communities that thrive.


Goals & Objectives 2021 Biennium

Goal 1: Secure

ENHANCE INFORMATION SECURITY BY IMPLEMENTING STANDARDIZED BEST PRACTICES TO PROTECT SYSTEMS, ASSETS, AND DATA IN A COST-EFFECTIVE MANNER.

Objectives:

  • Develop and implement security standards, common controls, and best practices for information systems.
  • Enhance the enterprise information security training and awareness program.
  • Protect information systems across the state by leveraging the public-private partnerships established by MT-ISAC to enhance information sharing, outreach, and risk awareness.
  • Develop the internal review and compliance program to provide data that proves efficient security controls or identifies security gaps to remediate.
  • Develop automated processes in continuous monitoring and risk management to identify threats, gain efficiencies, and overcome resource limitations.
  • Perform a cybersecurity cost analysis for the State of Montana, including investment recommendations.

GOAL 2: Shared

DESIGN AND OPERATE A SHARED AND MANAGED SERVICES ENVIRONMENT.

Objectives:

  • Expand agency abilities to manage users and devices within enterprise shared platforms, including Multi-Factor Authentication and Mobile Device Management (MDM).
  • Implement Unified Desktop Workspace (UDW) to decrease environmental impact and improve security.
  • Leverage and expand public-private partnerships to decrease the cost of state data center operation.

GOAL 3: State-of-the-Art

DELIVER STATE-OF-THE-ART ENTERPRISE IT SERVICES TO STATE AND LOCAL GOVERNMENT AND THE UNIVERSITY SYSTEM.

Objectives:

  • Leverage and deploy technologies that provide a modern experience for citizens and employees that access government data and services.
  • Implement Unified Desktop Workspace (UDW) to decrease environmental impact and improve security.
  • Implement unified communication technologies to increase flexibility, mobility, and productivity.

GOAL 4: Capacity

IMPLEMENT SCALABLE TECHNOLOGIES THAT MEET CUSTOMER DEMAND FLEXIBLY AND RAPIDLY, WITH MINIMAL CAPITAL EXPENDITURES.

Objectives:

  • Enhance our incident response and disaster recovery skills by increasing the use of load balancing, Web Application Firewall (WAF), and our storage platform for redundancy, automatic failover, and failback.
  • Create a workplace environment that promotes recruitment and retention.
  • Protect the systems the state hosts against the ever-increasing volume and sophistication of threats. Do this with state-of-the-art security tools and continued training of state employees on security measures.
  • Use advanced tools that are accessible to the end-user to promote our business intelligence and data analytics.
  • Leverage the DevOps concept that emphasizes collaboration and communication to standardize application development, operation tools, and code development.
  • Promote enterprise content management and workflow solutions to reduce the dependency on paper documents and manual processes.
  • Design and operate enterprise-class, on-demand storage, and computing.
  • Implement scalable network circuit solutions that increase bandwidth while reducing costs, and continue to increase network access and capacity into the state’s data centers.

GOAL 5: Capability

DEPLOY CAPABLE TECHNOLOGIES THAT PROVIDE ESSENTIAL FUNCTIONALITY FOR A DIVERSE AND ENGAGED CUSTOMER BASE.

Objectives:

  • Implement phase one of Data Center Infrastructure Management (DCIM) to improve service provided capabilities and show available capacity for future growth by mapping rack environments to show equipment locations, network and power sources, and temperatures across the data floor.
  • Facilitate and automate the IT Service Management (ITSM) tool throughout our enterprise operations.
  • Design and deploy IT-based telephony to promote unified communications that allow users to communicate real-time across multiple platforms.
  • Continue to advance firewall technology that provides greater network security and flexibility.
  • Exceed business and capability requirements for enterprise services and implement dashboards that provide real-time views into operations and performances.
  • Expand digital forensics capabilities to include multiple Open Source (OS) platforms, mobile, and network capabilities.

GOAL 6: Cost-Effectiveness

LEVERAGE PUBLIC-PRIVATE PARTNERSHIPS TO DECREASE THE COST OF STATE DATA CENTER OPERATIONS.

Objectives:

  • Enhance existing resources and identify new opportunities to provide additional shared services.
  • Deploy Software as a Service (SaaS) and Platform as a Service (PaaS), and existing systems over customized, ground-up solutions.
  • Continue to increase the energy, efficiency, and utilization of the state’s data centers.