About UsMission, Vision & Goals

Mission & Vision

Mission Statement

The mission of the State Information Technology Services Division is to provide standardized, strategic, secure, and state-of-the art information technology to advance the efficiency and delivery of government services to citizens.

Vision

Our vision is to facilitate collaboration, resource sharing, and alignment of statewide government services to exceed citizen expectations.

 

Goals & Objectives 2023 Biennium

Goal 1: Fiscal Responsibility (Spend Smart)

CREATE, OPTIMIZE, MAINTAIN A BALANCED BUDGET.

Objectives:

  • Objective One: Cost-Effective
    • Provide clear budgeting objectives to improve efficiencies, optimize costs, and maintain a balanced budget.
  • Objective Two: Transparency
    • Provide accurate IT investment data and transparent budgeting objectives to agencies, governor's office, legislators, and any other users of IT investment data
  • Objective Three: Collaboration
    • Engage agencies in IT cost discussions to drive effective coordination and optimization of fiscal decision making across the enterprise.
  • Objective Four: Vendor
    • Performance Value Ensure vendor performance aligns with the State’s needs by mitigating underperforming investments and validating effective contract management.
  • Objective Five: Statewide Investment Management
    • Implement an IT investment management framework to better oversee investment projects and maintain established budgets, time frames, and reporting processes.

GOAL 2: Optimization of shared services and support (Collaborate Smart)

OPTIMIZE SYSTEMS AND INFRASTRUCTURE TO DELIVER RESPONSIVE SOLUTIONS IN A COST-EFFECTIVE MANNER.

Objectives:

  • Objective One: Automate
    • Deliver automation in all areas of IT, develop a culture of automation.
  • Objective Two: Shared
    • Decrease duplication and deliver shared SaaS solutions when possible.
  • Objective Three: Standardization
    • Simplify architecture and infrastructure, work with other states to develop standardized processes.
  • Objective Four: Capability
    • Simplify architecture and infrastructure, work with other states to develop standardized processes.
  • Objective Five: Agile Thinking
    •  Deliver solutions and ideas that can quickly respond to deliver business value and outcomes.

GOAL 3: Cybersecurity Enhancements and Strategy (Protect Smart)

UTILIZE THE NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY (NIST) CYBERSECURITY FRAMEWORK TO MANAGE AND REDUCE CYBERSECURITY RISKS TO THE STATE.

Objectives:

  • Objective One: Identify
    • Identify the people, processes, and technology that support the State’s critical business processes.
  • Objective Two: Protect
    • Protect citizen’s data and the State’s IT assets, limiting the scope and impact of potential cybersecurity events.
  • Objective Three: Detect
    • Detect cybersecurity events in a timely manner.
  • Objective Four: Respond
    • Respond to cybersecurity events in a timely manner.
  • Objective Five: Recover
    • Recover from cybersecurity events in a timely manner.

GOAL 4: Unified Digital Government (Enterprise Smart)

PROVIDE CONSOLICATED ACCESS TO GOVERNMENT INFORMATION AND SERVICES ANYWHERE, ANYTIME, ON ANY DEVICE.

Objectives:

  • Objective One: Modernization
    • Utilize new processes and technologies to create an IT environment that enables business, improves services, and facilitates innovation.
  • Objective Two: G2B (Government-to-Business)
    • Provide businesses with simplified access to government information and services, to result in more efficient interactions and transactions that save businesses time and money.
  • Objective Three: G2C (Government-to-Citizens)
    • Provide citizens with a single portal to government information and services to facilitate involvement in government, streamline consumption of government services, and enhance interactions with government.
  • Objective Four: G2G (Agency-to-Agency, Government-to-Local Government, State-to-State)
    • Implement enterprise technologies that facilitate communication, data access, and information sharing between government entities to reduce costs and increase collaboration.

GOAL 5: Service First (Business Smart)

INTEGRATE BUSINESS RELATIONSHIP MANAGEMENT, GUIDING PRINCIPLES, AND USER FEEDBACK TO IMPROVE COMMUNICATION, PROMOTE SERVICES, AND SHARE INFORMATION WIDELY.

Objectives:

  • Recover from cybersecurity events in a timely manner.
    • Establish guiding principles for employees and promote positive business relationships.
  • Objective Two: Communication
    • Provide a single location to find information on our products, services, trainings, contacts, etc.; and provide clear and understandable communication to all.
  • Objective Three: Marketing
    • Promote our services and products with mass marketing campaigns via newsletters, emails, website updates, and more.
  • Objective Four: Retain, Recruit, and Train.
    • Engage human resources on hiring and retention strategies, while providing valuable training to new and current employees.
  • Objective Five: Business User Feedback
    • Solicit regular feedback from agencies on suggestions, concerns, and improvements that would help them serve their customers.