VOICE MAIL TRAINING FOR STATE EMPLOYEES

State employees have one of two phones; either an Avaya Red phone or a Nortel/Avaya Blue Phone. For instructions on how to set up voice mail on either of these phones, see below.

Please note: you will need your voicemail password. If you do not know your voice mail password or if you have been given one that does not work, contact the SITSD Service Desk at 444-2000 or http://servicedesk.mt.gov .

You will also need to know which type of phone you have (Avaya Red or Nortel/Avaya Blue). If you do not know which type of phone is on your desk your telephone coordinator can assist you.

Voice Mail Information for Avaya Red Phones

  • For information and training on Avaya Red phones see the Voicemail Tutorial sections in the service catalog: VOIP / Avaya Red Phones

Voice Mail Access Codes for Avaya Red Phones

City Site Voice Mail Access Code internally (on site) Voice Mail Access Code remotely (off site) Express Messaging internally onsite - see Avaya Red Express Messaging Video Tutorial Express Messaging remotely offsite - see Avaya Red Express Messaging Video Tutorial
All Avaya Red Phone Users All Avaya Red Phone Users 444-4444 444-4444 444-7777 444-7777

Voice Mail Information for Nortel/Avaya Blue Phones

Voice Mail Access Codes for Nortel/Avaya Blue Phones

City Site Voice Mail Access Code internally (on site) Voice Mail Access Code remotely (offsite) Express Messaging internally (on site - see PowerPoint training for more info) Express Messaging remotely (offsite - see PowerPoint training for more info)
Billings Justice Building x4350 896-4350 4347 896-4347
Boulder MDC Montana Developmental Center x4554 225-4554 4553 225-4553
Boulder Corrections Riverside x4554 225-4554 4553 225-4553
Butte DPHHS x4905 496-4905 4927 496-4927
Deer Lodge Montana State Prison x6144 846-1320 x6144 6145 846-1320 x6145
Great Falls School for Deaf and Blind x6144 771-6144 6132 771-6132
Helena State Capitol Complex and surrounding facilities x1888 444-1888 1889 444-1889
Miles City Pine Hills School x2295 233-2295 2296 233-2296
Missoula Palmer Complex x1250 329-1250 1251 329-1251
Missoula DNRC x4291 542-4291 4295 452-4295
Missoula FWP x4291 542-4291 4295 452-4295
Warm Springs Montana State Hospital x7062 693-7062 7063 693-7063