TESTIMONIALS
Department of Revenue
SITSD participation is critical to the success of our IRS onsite reviews that occurs every three years. We begin prepping for this review several months in advance and it takes up an extraordinary amount of staff time. The IRS stated in our closing conference that this was one of the best sites they have reviewed. This is due to the hard work of many, including our great partnership with SITSD.
I work with SITSD on a regular basis as a member of the Montana Information Security Advisory Council (MT-ISAC). They work with State agencies and private sector members to develop best practices to protect the enterprise.
Margaret Kauska, Chief Security Officer – GSLC
Department of Natural Resources and Conservation
The DNRC has been using ServiceNow as a tenant of DOA SITSD since May of 2019 Plans are in place to add HR, Finance and Payroll to enable greater utilization of catalog requests and workflow for both request and incident resolution tasks.
The DNRC uses the Service Desk and Service Catalog portions of ServiceNow and are very happy. We’ve developed a handful of catalog request items and have received very positive feedback on the potential for greater throughput for DNRC Office of Information Tech. Incidents that require multiple disciplines for resolution are much better tracked and shared using ServiceNow than our previous service desk software solution.
We are anxious to roll out more catalog request items before the end of the year and during the beginning of 2020, plan to utilize software and hardware asset management within ServiceNow, connecting it to our SCCM subscription to automate much of the adding and tracking of IT assets and improving the tracking of software subscriptions and license maintenance activities.
We are excited about the current abilities and planned usage for reducing the busy work of our under-resourced staff (doing more with less!)
John Adams, Application Development Manager
Montana Arts Council
The Montana Arts Council is pleased with UDW, we especially like how it helps spread the cost out over several fiscal years. With the CPU’s we were having to spend between $1,200-$1,600 per new machine every five years and due to budget issues, we had some machines longer than seven years. This way we can budget for it through our fixed costs and have less obsolete equipment.
Jenifer Alger, Chief Financial Officer
Department of Labor and Industry
Based on requirements by the US Department of Labor (USDOL), states must deliver Labor Market Information (LMI) to their users via electronic format. This equates to states either building and maintaining their own websites or utilizing outside contractors. Either option can result in exorbitant costs for the states. A partnership between the Montana based LMInformer Consortium and SITSD was formed that provides a cost-effective alternative for states via a Montana hosted website environment. Virginia and Ohio have recently joined the consortium allowing them to provide customized LMI data visualizations to their customers while meeting their USDOL requirements. This could not have happened without the tremendous support and highly responsive service of SITSD.
Mike Peery, Director, Labor Market Information Division
Department of Administration
The State Information Technology Services Division assisted us in the development and implementation of a new Risk Management Information System (RMIS) to more efficiently manage workload. We migrated over 23,000 legacy records and now have improved navigational features, better reporting capabilities, and more efficient storage of electronic documents. We are pleased with the product and greatly appreciate the professionalism of the State Information Technology Services Division staff.
Brett Dahl, Administrator/Chief Risk Officer, Risk Management & Tort Defense Division
Department of Justice/Department of Criminal Investigation
The partnership between the Montana Analysis & Technical Information Center (MATIC) and SITSD has improved the strategic posture toward cyber threats targeting the State. SITSD has been a proactive partner by sharing information through the Montana Information Security Advisory Council, the Election Cybersecurity Workgroup, and cyber exercises. This collaborative approach has improved our ability to assist stakeholders in the protection of emerging cyber threats targeting critical infrastructure and key resources within Montana.
Anne Dormandy, MATIC Supervisory Agent
Governor’s Office
SITSD has done a great job implementing improvements to the budget process. Last budget cycle, Tech Budget was loaded with actual billing for each agency and they had ability to edit their projected services. Tech Budget gave each agency the ability to split services to whatever level of detail they wanted to. Tech Budget also included a report function that gave agencies the ability to export data into excel to review and create internal reports to aid in the input of their IT budget into IBARS by reporting level. ITSD has been very open to suggestions on how to make this system as useful as possible over the past few years.
Errolyn Lantz, Budget Office